Our store accepts exchanges only. Please be advised that we cannot accept items being returned for a refund. Exchanges are accepted within 30 days of order arrival to customer. Clothing that has been washed or worn cannot be accepted for exchange. Music, media and accessories must be unopened, unused, and in condition as received. If you wish to exchange your item(s), please complete the following steps:
Use original packaging (if possible) to return your item(s) to the following address Afficials THE LABEL
4102 Orange Ave Ste 117
Long Beach, CA 90807
Email us the invoice of the returning shipping label (Return Tracking) Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items for exchange. We cannot be held responsible for any returned merchandise unless we have obtained proof of delivery.
How long will it take for my Return/Exchange to be processed?
Due to the overwhelming support, please allow UP TO 7- 10 business days for your order to be processed through our exchange department. A representative will be in contact with you (via the email address used to place your order) to provide further details and updates.
What if the exchange item I want is out of stock?
Due to high demand and varying stock levels, we cannot guarantee your item desired for exchange will be in stock. If we are unable to offer exchanges because a specific style or size has sold out, we will contact you for alternative options.